FAQ

How much is shipping?

Please read our Shipping and Delivery information here.

Please Note: We cannot ship to PO Boxes. Please provide physical addresses only. Thank you!

 

How long will it take to receive my order?

All items will be posted on the 1-2 business days* after the order has been completed.

Australian orders eligible for free shipping are either couriered or delivered via Australia Post. Depending on where in this vast and beautiful country you live, it will take 1-6 business days for orders to be delivered.

The Express Shipping option will be shipped via Australia Post. They will be posted on the first business day after the order has been completed, and should arrive on the following business day. So, one-to-two business days after your order clears, depending on when you place your order.

*Business days are considered as Monday to Friday.

International Customers

UK Orders: Posted via Australia Post. May take up to 14 days.

US Orders: Posted via Australia Post. May take up to 10 days.

 

What currency is used on the site?

All costs are in Australian Dollars AUD.

Return and Refund Policy

As a very small company, we carefully check and package each item before shipping to make sure everything is in tip top shape before sending it out. And we’ve made every effort we can to make sure each item is photographed and described as a true representation of the product.

Please note that we are only able to provide refunds or credits in limited circumstances. Refunds or exchanges are not eligible due to change of mind. Please contact us within 48 hours of receiving your order so that we can resolve any issues quickly.

Please note: all sale items are considered final sale and are not eligible for an exchange, refund or store credit.

Due to hygiene reasons, earrings are strictly not eligible for exchange, refund or store credit. All other apparel must be unstained and accompanied by original packaging intact to be eligible for exchange.

Exchanges, refunds and store credits will only be issued upon Maison de Femmes receiving and verifying that the returned products are eligible.

Note that the cost of the return parcel will be borne by the customer. We recommend shipping the parcel with the most cost effective shipping that is available, that includes tracking.

Thank you for understanding.

 

Care Instructions

Keep me looking damn fine.

  • Use a soft, clean cloth to wipe your jewellery after wearing them to remove natural body oils, sweat or residue.
  • Avoid direct contact of soap, shampoo, perfume and hairspray.
  • Swimming in a pool or the ocean is fine, but remember to rinse your jewellery with fresh water when you’re done.
  • To preserve the condition of your gorgeous pieces, it is recommended that you store your accessories in a cool and dry place.
  • Don’t sleep in your jewellery to prevent tangling and breakage of fine chains.

Find out more about gold filled jewellery here.

What is Gold Filled Jewellery?

Gold filled materials are made by heat and pressure bonding 5% (or 3 microns) of gold to brass sheeting or wire, giving it a super thick coating of gold that won’t tarnish, scratch, or rub off.

Read more here.

PR and Media Inquiries

For all press and media related inquiries, please email us at [email protected]

 

Stockist Inquiries

Keen to stock Maison de Femmes? Contact us to find out more: [email protected]

 

Gift Card T&C's

  • Not redeemable for cash or a refund. Any unused balance will remain on user’s account.
  • Gift cards do not have an expiration date.
  • Gift cards cannot be cancelled and are non-refundable.
  • Gift cards can be used for the purchase of any Maison de Femmes product.

BULK DISCOUNT

Save 15% when you purchase three (3) or more of the same design in one transaction. Must be the exact same design. Full-priced items only. Not available in conjunction with any other offer. Use code BRIDESMAIDS

Newsletter Sign Up Discount T&C's

Receive 10% off your first order when you sign up for the Maison de Femmes newsletter. Discount will be sent to your email address—please check your junk folder!

Applicable shipping fees apply, unless your order is eligible for free shipping. Offer not available in conjunction with any other discounts or coupons. Sorry, no rainchecks and cannot be applied retroactively. Does not apply to gift cards or sale items.

If you have any issues with your coupon, please email me before placing your order as the discount amount will not be refunded after an order has been placed.

Black Friday + Cyber Monday Sale 2021 T&C's

The Black Friday/Cyber Monday Sale ends 11.59pm on 30/11/2021 AEST. All sales are final. The total discount is 15% off your order. Use coupon code BLACKMONDAY to activate discount. Applicable shipping fees apply, unless your order is eligible for free shipping. Offer not available in conjunction with any other discounts or coupons. Sorry, no rainchecks and not applicable retroactively. Cannot be applied to gift cards.

Mother's Day Sale 2021 T&C's

The Mother’s Day sale ends 11.59pm on 5/4/2021 AEST. All sales are final. The total discount is 15% off your order. Use coupon code GOTITFORMYMAMA at checkout to activate discount. Applicable shipping fees apply, unless your order is eligible for free shipping. Australian orders over $100 are eligible for free standard shipping. Australian orders over $150 are eligible for free Express shipping. Offer not available in conjunction with any other discounts or coupons. Sorry, no rainchecks and not applicable retroactively. Cannot be applied to gift cards. Offer is not applicable to sale items, including sample sale. To get it in time for Mother’s Day, purchase Express Shipping.

Boxing Day Sale 2021 T&C's

The Boxing Day sale ends 11.59pm on 28/12/2021 AEST. All sales are final. The offers include:

1. Free Solstice Earrings on orders over $200

Receive a  free pair of Solstice Earrings valued at RRP$89 when you spend over $200 in one transaction. Limit 1x pair per person, per order. No rainchecks. Use code SUMMERSOLSTICE at checkout.

2. Save 20% when you order two or more pieces.

Does not apply to sale items. Cannot be applied retroactively. No rainchecks. Use code BOXINGYAY at checkout when you add two eligible items to cart.

3. Clearance items.

Select sale items at clearance prices. Cannot be used with any coupon.

 

Applicable shipping fees apply, unless your order is eligible for free shipping. Australian orders over $200 are eligible for free standard shipping. Australian orders over $300 are eligible for free Express shipping. Offer not available in conjunction with any other discounts or coupons. Sorry, no rainchecks and not applicable retroactively. Cannot be applied to gift cards. Offer is not applicable to sale items.

Valentine's Day Sale 2022 T&C's

The Boxing Day sale ends 11.59pm on 8/02/2022 AEST. All sales are final. The offer include:

Save 20% when you order two or more pieces.

Does not apply to sale items. Cannot be applied retroactively. No rainchecks. Use code MAKEITASET at checkout when you add two eligible items to cart.

Free gift wrap

Available when code MAKEITASET is used. While gift wrapping supplies last.

Applicable shipping fees apply, unless your order is eligible for free shipping. Australian orders over $200 are eligible for free standard shipping. Australian orders over $300 are eligible for free Express shipping. Offer not available in conjunction with any other discounts or coupons. Sorry, no rainchecks and not applicable retroactively. Cannot be applied to gift cards. Offer is not applicable to sale items.

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