FAQ

How much is shipping?

Australian Customers:

Regular Parcel Post: FREE

Express Post: $5*

*NB: Express Post is unavailable for t-shirts.

International Customers:

Flat rate $18

 

Please Note: We cannot ship to PO Boxes. Please provide physical addresses only. Thank you!

How long will it take to receive my order?

That depends on what you’ve ordered and where you live.

Candles and Jewellery

These items will be posted on the first business day after the order has been completed.

Australian orders eligible for free shipping are couriered and, depending where in this vast and beautiful country you live, will take 1-6 business days to be delivered.

Express post will be sent via Australia Post and should arrive the next business day after being sent. So, one-to-two business days after your order clears.

Tee’s and Totes

These items will take up to two weeks, as they are printed especially for each order to minimise waste. Your patience is greatly appreciated!

International Customers

UK Orders: Posted via Australia Post. May take up to 14 days.

US Orders: Posted via Australia Pos. May take up to 10 days.

What currency is used on the site?

All costs are in Australian Dollars AUD.

Return and Refund Policy

As a very small company, we carefully check and package each item before shipping to make sure everything is in tip top shape before sending it out. And we’ve made every effort we can to make sure each item is photographed and described as a true representation of the product.

Please note that we are only able to provide refunds or credits in limited circumstances. Refunds or exchanges are not eligible due to change of mind. Please contact us within 48 hours of receiving your order so that we can resolve any issues quickly.

Please note: all sale items are considered final sale and are not eligible for an exchange, refund or store credit. Due to hygiene reasons, earrings are strictly not eligible for exchange, refund or store credit. All other apparel must be unstained and accompanied by original packaging intact to be eligible for exchange.

Exchanges, refunds and store credits will only be issued upon Maison de Femmes receiving and verifying that the returned products are eligible.

Note that the cost of the return parcel will be borne by the customer. We recommend shipping the parcel with the most cost effective shipping that is available, that includes tracking.

Thank you for understanding x

Care Instructions

  • Make sure you always avoid contact with chemicals and moisture‚ such as hair spray, perfume‚ lotions‚ household cleansers, pool and sea water.
  • Remember to take off your jewellery before showering.
  • Use a soft, clean cloth to wipe your jewellery after wearing them to remove natural body oils, sweat or residue.
  • Gold and silver plated jewellery will eventually tarnish or discolour if left out in the open air, and through natural wear and rubbing.
  • To preserve the condition of your gorgeous pieces, it is recommended that you store your accessories in a neat and cool place.
  • Make sure you take off your jewellery before sleeping!

PR and Media Inquiries

For all press and media related inquiries, please email us at hi@maisondefemmes.com

Stockist Inquiries

Keen to stock Maison de Femmes? Contact us to find out more: hi@maisondefemmes.com