FAQ

How much is shipping?

Please read our Shipping and Delivery information here.

Please Note: We cannot ship to PO Boxes. Please provide physical addresses only. Thank you!

 

How long will it take to receive my order?

All items will be posted on the 1-2 business days* after the order has been completed.

Australian orders eligible for free shipping are either couriered or delivered via Australia Post. Depending on where in this vast and beautiful country you live, it will take 1-6 business days for orders to be delivered.

The Express Shipping option will be shipped via Australia Post. They will be posted on the first business day after the order has been completed, and should arrive on the following business day. So, one-to-two business days after your order clears, depending on when you place your order.

*Business days are considered as Monday to Friday.

International Customers

UK Orders: Posted via Australia Post. May take up to 14 days.

US Orders: Posted via Australia Post. May take up to 10 days.

 

What currency is used on the site?

All costs are in Australian Dollars AUD.

Return and Refund Policy

As a very small company, we carefully check and package each item before shipping to make sure everything is in tip top shape before sending it out. And we’ve made every effort we can to make sure each item is photographed and described as a true representation of the product.

Please note that we are only able to provide refunds or credits in limited circumstances. Refunds or exchanges are not eligible due to change of mind. Please contact us within 48 hours of receiving your order so that we can resolve any issues quickly.

Please note: all sale items are considered final sale and are not eligible for an exchange, refund or store credit.

Due to hygiene reasons, earrings are strictly not eligible for exchange, refund or store credit. All other apparel must be unstained and accompanied by original packaging intact to be eligible for exchange.

Exchanges, refunds and store credits will only be issued upon Maison de Femmes receiving and verifying that the returned products are eligible.

Note that the cost of the return parcel will be borne by the customer. We recommend shipping the parcel with the most cost effective shipping that is available, that includes tracking.

Thank you for understanding.

 

Care Instructions

Demi Fine Range

  • Use a soft, clean cloth to wipe your jewellery after wearing them to remove natural body oils, sweat or residue.
  • Avoid direct contact of soap, shampoo, perfume and hairspray.
  • Swimming in a pool or the ocean is fine, but remember to rinse your jewellery with fresh water when you’re done.
  • To preserve the condition of your gorgeous pieces, it is recommended that you store your accessories in a cool and dry place.
  • Don’t sleep in your jewellery to prevent tangling and breakage of fine chains.

Deluxe Range

  • Make sure you always avoid contact with chemicals and moisture‚ such as hair spray, perfume‚ lotions‚ household cleansers, pool and sea water.
  • Remember to take off your jewellery before showering.
  • Use a soft, clean cloth to wipe your jewellery after wearing them to remove natural body oils, sweat or residue.
  • Gold and silver plated jewellery will eventually tarnish or discolour if left out in the open air, and through natural wear and rubbing.
  • To preserve the condition of your gorgeous pieces, it is recommended that you store your accessories in a cool and dry place.
  • Make sure you take off your jewellery before sleeping!

PR and Media Inquiries

For all press and media related inquiries, please email us at hi@maisondefemmes.com

 

Stockist Inquiries

Keen to stock Maison de Femmes? Contact us to find out more: hi@maisondefemmes.com

 

FLASH SALE T&C's

All sales are final. Purchase two items and receive a second item of equal or lesser value free. Ends Midnight, Monday 12th August 2019. Sorry, no rainchecks.

Make sure you add three items to your cart for the discount to be applied.

Offer not available in conjunction with any other discounts or coupons.

Black Friday Sale 2019 T&C's

The Black Friday Long Weekend sale begins at 00:01am on 29/11/2019 and ends 11.59pm on 2/12/19 AEST. All sales are final. The total discount is 25% off your order. Use coupon code LONGWEEKEND2019 to activate discount. Applicable shipping fees apply, unless your order is eligible for free shipping. Australian orders over $60 are eligible for free standard shipping. Australian orders over $150 are eligible for free Express shipping. International orders over $150 are eligible for free standard shipping. Offer not available in conjunction with any other discounts or coupons. Sorry, no rainchecks and not applicable retroactively.

20% off Choose Your Own Adventure T&C's July 2020

The Choose Your Own Adventure sale ends midnight 15/7/2020. All sales are final. The total discount is 20% off your order. Use coupon code ADVENTURETIME! to activate discount at checkout. Applicable shipping fees apply, unless your order is eligible for free shipping. Australian orders over $60 are eligible for free standard shipping. Australian orders over $150 are eligible for free Express shipping. International orders over $150 are eligible for free standard shipping. Offer not available in conjunction with any other discounts or coupons. Sorry, no rainchecks and not applicable retroactively.

20% off ISOTREATS T&C's July 2020

The ISOTREATS sale ends midnight 12/7/2020. All sales are final. The total discount is 20% off your order. Use coupon code ISOTREATS to activate discount at checkout. Applicable shipping fees apply, unless your order is eligible for free shipping. Australian orders over $60 are eligible for free standard shipping. Australian orders over $150 are eligible for free Express shipping. International orders over $150 are eligible for free standard shipping. Offer not available in conjunction with any other discounts or coupons. Sorry, no rainchecks and not applicable retroactively.