As a very small company, we carefully check and package each item before shipping to make sure everything is in tip top shape before sending it out. And we’ve made every effort we can to make sure each item is photographed and described as a true representation of the product. Please note that we are only able to provide refunds or credits in limited circumstances. Refunds or exchanges are not eligible due to change of mind. Please contact us within 48 hours of receiving your order so that we can resolve any issues quickly.
All sale items are considered final sale and are not eligible for an exchange, refund or store credit. Due to hygiene reasons, earrings are strictly not eligible for exchange, refund or store credit. All other apparel must be unstained and accompanied by original packaging intact to be eligible for exchange. Exchanges, refunds and store credits will only be issued upon Maison de Femmes receiving and verifying that the returned products are eligible. Faulty items are eligible for replacement only, or refund if a replacement is unavailable. Note that the cost of the return parcel will be borne by the customer. We recommend shipping the parcel with the most cost effective shipping that is available, that includes tracking.
Thank you for understanding x