Shipping and Delivery

AUSTRALIAN SHIPPING

Orders under $59
Standard tracked delivery costs $6.
3-6* business days.

Orders $60-$149
Standard, untracked delivery is free of charge.
Standard, tracked delivery can be purchased for $6.
3-6* business days.

Orders over $150
Express Shipping is free of charge.
1-2* business days.
Tracking available.

Express Shipping for orders under $150
Express shipping is only $10.00.
1-2* business days.
Tracking available.

NB: Orders are delivered via courier and Australia Post. If you require signature on delivery, please contact hi@maisondefemmes.com

Orders are shipped within 1-3 business days. Shipping prices include eco-packaging and handling.

*Due to the current COVID19 pandemic, there are delays with all shipping options and Australia Post has advised that standard delivery may take up to 14 business days (or longer!). Express Post is still the quickest, but may be longer than 1-2 days.

INTERNATIONAL SHIPPING

Orders under $199
Standard international delivery costs $18.

Orders over $200
Standard delivery is free of charge.

NB: Orders are delivered via courier and Australia Post. If you require signature on delivery, please contact hi@maisondefemmes.com

Orders are shipped within 1-3 business days.

INTERNATIONAL DELIVERY TIMES

Standard Shipping Times

New Zealand: 3-5 business days*

North America: 7-12 business days*

Europe: 5-12 business days*

Asia Pacific: 5-12 business days*

Everywhere else: 7-14 business days*

Orders are shipped within 1-3 business days.

*Due to the current COVID19 pandemic, there are delays with all shipping options.

INTERNATIONAL TAXES AND DUTIES

International customers (i.e. outside of Australia) are responsible for the payment of any inbound duties, taxes or other fees outlined by their local customs agent. All international parcels are shipped DDU (duties and taxes unpaid), which means that these fees are not included in the price of goods purchased. If applicable, it will be your responsibility to pay these fees to receive your order. We cannot advise what the cost these fees may be, or if they are applicable to you at all. Your country’s customs office may be able to advise you of the estimated charges and rates on purchases you make from overseas.

INCORRECT ADDRESS

Please make sure that you enter the correct shipping address when you place your order. If you have entered the wrong address, please contact us as soon as possible at hi@maisondefemmes.com so that we can resolve the issue. If the parcel has already been sent, you will be responsible for a $13 return to sender fee, as well as an additional $6 standard shipping fee. Please keep in mind that if an order is cancelled after an order has been sent, you will be refunded the amount minus the delivery fee.