Shipping, Returns + Refunds

Please read through our shipping, returns and refunds policy before placing your order.

 

Shipping

Depending on your shipping method and location, you may receive automated email tracking. If you don’t, please reach out to me at [email protected] and I’ll get it to you as soon as I can!

PLEASE NOTE:

Once your order has shipped, it’s out of my hands and up to the delivery god’s to get it to you! If your package is lost or arrives damaged, I’ll help you as best as I can.

AUSTRALIAN SHIPPING

Orders under $200
Standard tracked delivery costs $9.
3-6* business days.

Orders over $200
Standard, tracked delivery is free of charge.
3-6* business days.

Orders over $300
Express Shipping is free of charge.
1-2* business days.
Tracking available.

Express Shipping for orders under $300
Express shipping is $12.00.
1-2* business days.
Tracking available.

NB: Orders are delivered via courier and Australia Post.

Orders are shipped within 1-3 business days. Shipping prices include eco-packaging and handling.

*Due to the current COVID19 pandemic, there are delays with all shipping options and Australia Post has advised that standard delivery may take up to 14 business days (or longer!). Express Post is still the quickest, but may be longer than 1-2 days.

NEW ZEALAND SHIPPING

Orders under $200
Standard delivery costs $12.

Orders over $200
Standard delivery is free of charge.

NB: Orders are delivered via courier and Australia Post.

Orders are shipped within 1-3 business days.

Standard Shipping Time
3-5 business days*

*Due to the current COVID19 pandemic, there are delays with all shipping options.

INTERNATIONAL SHIPPING

Pricing

Orders under $300
Standard international delivery costs $18.

Orders over $300
Standard delivery is free of charge.

NB: Orders are delivered via courier and Australia Post.

Orders are shipped within 1-3 business days.

Standard Shipping Time

North America: 7-12 business days*

Europe: 5-12 business days*

Asia Pacific: 5-12 business days*

Everywhere else: 7-14 business days*

*Due to the current COVID19 pandemic, there are delays with all shipping options.

International Taxes and Duties

International customers (i.e. outside of Australia) are responsible for the payment of any inbound duties, taxes or other fees outlined by their local customs agent. All international parcels are shipped DDU (duties and taxes unpaid), which means that these fees are not included in the price of goods purchased. If applicable, it will be your responsibility to pay these fees to receive your order. We cannot advise what the cost these fees may be, or if they are applicable to you at all. Your country’s customs office may be able to advise you of the estimated charges and rates on purchases you make from overseas.

INCORRECT ADDRESS

Please make sure that you enter the correct shipping address when you place your order. If you have entered the wrong address, please contact us as soon as possible at [email protected] so that we can resolve the issue. If the parcel has already been sent, you will be responsible for a $13 return to sender fee, as well as an additional standard shipping fee. Please keep in mind that if an order is cancelled after an order has been sent, you will be refunded the amount minus the delivery fee.

LOST OR STOLEN PARCELS

It’s true: some people are truly terrible and will steal your mail. It really sucks, and I’ve been a victim of it myself (so long, expensive probiotics 😢).

Unfortunately, as a small business I cannot compensate, replace or refund stolen or un-retrieved packages that have been confirmed delivered by postal companies. They don’t offer insurance, which means the only winner here is the asshole wearing your jewels.

For this reason, I strongly urge you to have your items delivered to a PO Box or a Parcel Locker at your local Post Office, or delivered to your workplace. Safe delivery is the onus of the receiver—something my probiotic-less gut learned the hard way.

All of our packages are marked Authority to Leave (where possible), or they’ll be taken to your nearest Post Office. If uncollected, the parcel will be returned to us. If this happens, we can send it back to you for a re-delivery fee.

LATE DELIVERY

Unfortunately, we cannot refund packages that were delivered late or outside suggested delivery times, as Australia Post does not offer a delivery guarantee, just an approximation. Express Post is no longer guaranteed due to the ongoing Covid-19/lockdown situation nationwide.

Refunds & Returns

As a very small company, we carefully check and package each item before shipping to make sure everything is in tip top shape before sending it out. And we’ve made every effort we can to make sure each item is photographed and described as a true representation of the product.

Please note that we are only able to provide refunds or credits in limited circumstances. Refunds or exchanges are not eligible due to change of mind. Please contact us within 48 hours of receiving your order so that we can resolve any issues quickly.

REFUND, EXCHANGE AND RETURN POLICY

Due to hygiene reasons, earrings are considered final sale and strictly ineligible for exchange, refund or store credit. All other apparel must be unstained and accompanied by original packaging intact to be eligible for refund or exchange.

Exchanges, refunds and store credits for the cost of goods originally paid will only be issued upon Maison de Femmes receiving and verifying that the returned products are eligible. Refunds will be made via the original payment method. See below for more information on refunds via Afterpay. Shipping fees are strictly non-refundable.

Please print, fill out and include the return form.

AFTERPAY CUSTOMERS

Unfortunately, orders placed using Afterpay are not eligible for a refund, only store credit. Repayment options cannot be altered and will be kept as originally processed, however, the customer will be able to use the full value of the store credit straight away. Shipping policy applies for new orders made with store credit.

SALE ITEMS

All sale items are considered final sale and are not eligible for an exchange, refund or store credit. 

DAMAGED ITEMS

Damaged items are eligible for repair or replacement only, or refund if a replacement is unavailable. Please see the Repairs page for more information.

RETURNS

Note that the cost of the return parcel will be borne by the customer.

We recommend shipping the parcel with the most cost effective shipping that is available, that includes tracking.

Please print, fill out and include the return form.

HELP! MY NECKLACE/BRACELET IS TOO SMALL OR LARGE!

If you’ve received your order and something doesn’t seem right for you, let me know! If your necklace is too small or too large, I can adjust it to suit you.

Please keep in mind that I go to every effort to list the sizing of every product. The cost of shipping back to me to adjust and back to you again will be borne by the customer, along with any additional material and labour fees.

Thank you!

If you’ve made it this far—thank you for reading the boring stuff! And thank you for supporting a female-owned, small Aussie business. Your support makes my dreams come true every single day, and I love making pretty things for people to love for a long time. So hopefully you won’t need this page, but if you do, just sing out and I’ll be more than happy to find a solution.

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