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Free STANDARD Shipping on AU orders over $150

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MAISON DE FEMMES

Terms & Conditions

When you place an order with Maison de Femmes, you agree to the following Terms & Conditions. Before you check out, please read through the below requirements to ensure your parcel arrives safe, sound & as expected.

By placing an order, I agree to the following Terms & Conditions:

Terms of Service

I agree to the Terms of Service.

International Customers & Customs Duties

International customers may be responsible for customs duties once the item arrives. This is unfortunate and out of our control.

Each country has it's own fee structure that may or may not include a free threshold. It is impossible for us to stay on top of the percentage charged per country, per value bracket. Please look into your own country's customs duties before placing your order.

We ship from Australia.

International customers are responsible for any duties owed. If they are unpaid, the order will be shipped back to Maison de Femmes in Australia.

Safe Shipping Address

We want your order to arrive safe, sound and unstolen!

Unless you purchase Signature on Delivery, your order will be shipped 'Authority to Leave'.

Please ensure that there is somewhere safe and secure for the parcel to be left. If your letterbox is locked and only has a slit available for letters, your parcel may be left on top of mailboxes or on the floor by couriers who deem this to be a 'safe' place.

We strongly urge you to have your items delivered to a PO Box or a free Parcel Locker at your local Post Office, delivered to your workplace, or shipped with Signature on Delivery. Safe delivery is the onus of the receiver.

Please see 'Lost & Stolen Parcels' to see what happens when a parcel is lost or stolen after successful delivery.

PLEASE NOTE: We ship using two mailing box sizes:

  • 152mm x 132mm x 16mm
    This size should fit through most letterbox slit openings.
  • 210mm x 140mm x 60mm
    This size will not fit through most letterbox slit openings and needs to be delivered in person, collected at your local Newsagent, Post Office or Parcel Locker.

Find out more about Shipping here.

Refund Policy

Before placing my order, I have read and accept the Refund Policy.