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FAQs

Shipping

Australian Shipping

Standard Shipping (Tracked)
3-6* business days.

$10 (authority to leave)

$13 (signature on delivery)

Express Shipping (Tracked)
1-2* business days.

$13 (authority to leave)

$16 (signature on delivery)

Priority + Express (Tracked)
1-2* business days.

Jump the queue! Get your order handmade and shipped first with Express Shipping for $24.

*Time frames are a guide only. There are delays across Australia thanks to the ongoing Covid-1 pandemic. We cannot be held responsible for items not being delivered within given timeframes.

Please Note: Orders are handmade to order and will be shipped within 5 business days. The given shipping timeframes are for after your item has shipped!

New Zealand Shipping

Standard Shipping (Tracked)
3-5 business days*

$12 standard shipping

International Shipping

Standard international
Standard international delivery costs $20

Incorrect Address

Please make sure that you enter the correct shipping address when you place your order. If you have entered the wrong address, please contact us as soon as possible at hi@maisondefemmes.com so that we can resolve the issue. If the parcel has already been sent, you will be responsible for a $13 return to sender fee, as well as an additional standard shipping fee. Please keep in mind that if an order is cancelled after an order has been sent, you will be refunded the amount minus the delivery fee.

Lost and Stolen Parcels

It’s true: some people are truly terrible and will steal your mail. It really sucks, and I’ve been a victim of it myself (so long, expensive probiotics 😢).

Unfortunately, as a small business I cannot compensate, replace or refund stolen or un-retrieved packages that have been confirmed delivered by postal companies. They don’t offer insurance, which means the only winner here is the asshole wearing your jewels.

For this reason, I strongly urge you to have your items delivered to a PO Box or a Parcel Locker at your local Post Office, or delivered to your workplace. Safe delivery is the onus of the receiver—something my probiotic-less gut learned the hard way.

All of our packages are marked Authority to Leave (where possible), or they’ll be taken to your nearest Post Office. If uncollected, the parcel will be returned to us. If this happens, we can send it back to you for a re-delivery fee. On rare occasions, a refund will be offered minus Afterpay or PayPal fees.

Covid 19

Unfortunately, we cannot refund packages that were delivered late or outside suggested delivery times, as Australia Post does not offer a delivery guarantee, just an approximation.

Express Post is no longer guaranteed due to the ongoing Covid-19/lockdown situation nationwide.

How long until my order ships?

Orders are shipped within 1-3 business days. Shipping prices include eco-packaging and handling.

*Due to the current COVID19 pandemic, there are delays with all shipping options and Australia Post has advised that standard delivery may take up to 14 business days.

Late Delivery

Unfortunately, we cannot refund packages that were delivered late or outside suggested delivery times, as Australia Post does not offer a delivery guarantee, just an approximation. Express Post is no longer guaranteed due to the ongoing Covid-19/lockdown situation nationwide.