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FAQs

Shipping

Australian Shipping

Standard Shipping (Tracked)
2+* business days after lodgement.

$9 (authority to leave)

$14 (signature on delivery)

Express Shipping (Tracked)
1-2* business days after lodgement.

$13 (authority to leave)

$16 (signature on delivery)

Priority + Express (Tracked)
1-2* business days after lodgement.

Jump the queue! Get your order handmade and shipped first with Express Shipping for $24.

*Shipping times are an estimate only and cannot be guaranteed.
All prices listed are in AUD.

New Zealand Shipping

Standard Shipping (Tracked)
4-7 business days*

$16 (authority to leave)

$21 (signature on delivery)

Express Shipping (Tracked)
2-5 business days*

$32 (signature on delivery)

*Shipping times are an estimate only and cannot be guaranteed.
All prices listed are in AUD.

International Shipping - Asia

Applies to: Hong Kong SAR, Japan, Malaysia, Singapore, South Korea

Standard Shipping (Tracked)
8-13 business days*

$22 (authority to leave)

$27 (signature on delivery)

Express Shipping (Tracked)
4-11 business days*

$45 (signature on delivery)

*Shipping times are an estimate only and cannot be guaranteed.
All prices listed are in AUD.

International Shipping - Europe

Applies to: Austria, Belgium, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Poland, Portugal, Spain, Switzerland, Czechia, Sweden

Standard Shipping (Tracked)
10-14 business days*

$25 (authority to leave)

$32 (signature on delivery)

Express Shipping (Tracked)
6-10 business days*

$45 (signature on delivery)

*Shipping times are an estimate only and cannot be guaranteed.
All prices listed are in AUD.

International Shipping - North America

Applies to: Canada, United States

Standard Shipping (Tracked)
5-9 business days*

$22 (authority to leave)

$27 (signature on delivery)

Express Shipping (Tracked)
3-6 business days*

$40 (signature on delivery)

*Shipping times are an estimate only and cannot be guaranteed.
All prices listed are in AUD.

International Shipping - UK + Ireland

Applies to: Ireland, United Kingdom

Standard Shipping (Tracked)
7-12 business days*

$25 (authority to leave)

$32 (signature on delivery)

Express Shipping (Tracked)
6-9 business days*

$45 (signature on delivery)

*Shipping times are an estimate only and cannot be guaranteed.
All prices listed are in AUD.

Incorrect Address

Please make sure that you enter the correct shipping address when you place your order. If you have entered the wrong address, please contact us as soon as possible at hi@maisondefemmes.com so that we can resolve the issue. If the parcel has already been sent, you will be responsible for a $13 return to sender fee, as well as an additional standard shipping fee. Please keep in mind that if an order is cancelled after an order has been sent, you will be refunded the amount minus the delivery fee.

Lost and Stolen Parcels

It’s true: some people are truly terrible and will steal your mail. It really sucks, and I’ve been a victim of it myself (so long, expensive probiotics 😢).

Unfortunately, as a small business I cannot compensate, replace or refund stolen or un-retrieved packages that have been confirmed delivered by postal companies. They don’t offer insurance, which means the only winner here is the asshole wearing your jewels.

For this reason, I strongly urge you to have your items delivered to a PO Box or a Parcel Locker at your local Post Office, delivered to your workplace, or shipped with Signature on Delivery. Safe delivery is the onus of the receiver—something my probiotic-less gut learned the hard way.

Our packages are marked Authority to Leave (where possible), or they’ll be taken to your nearest Post Office, unless Signature on Delivery service is purchased. If uncollected, the parcel will be returned to us. If this happens, we can send it back to you for a re-delivery fee. On rare occasions, a refund will be offered minus Afterpay or PayPal fees.

How long until my order ships?

Please Note: Orders are handmade to order and will be shipped within 5 business days.

Late Delivery

Unfortunately, we cannot refund packages that were delivered late or outside suggested delivery times, as Australia Post does not offer a delivery guarantee, just an approximation.

Express Post is no longer guaranteed due to ongoing Covid-19 and weather delays nationwide.

There is magic within.