Placeholder Shipping – Maison de Femmes
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FAQs

Shipping

Australian Shipping

Standard Shipping (Tracked)
2+* business days after lodgement.

$8 (authority to leave)

$14 (signature on delivery)

Express Shipping (Tracked)
1-2* business days after lodgement.

$12 (authority to leave)

$16 (signature on delivery)

Priority + Express (Tracked)
1-2* business days after lodgement.

Jump the queue! Get your order handmade and shipped first with Express Shipping for $24.

*Time frames are a guide only. There are delays across Australia thanks to the ongoing Covid-19 pandemic. We cannot be held responsible for items not being delivered within given timeframes.

Please Note: Orders are handmade to order and will be shipped within 5 business days. The given shipping timeframes are for after your item has shipped!

New Zealand Shipping

Standard Shipping (Tracked)
3-5 business days*

$12 standard shipping

International Shipping

Standard international
Standard international delivery costs $20

Incorrect Address

Please make sure that you enter the correct shipping address when you place your order. If you have entered the wrong address, please contact us as soon as possible at hi@maisondefemmes.com so that we can resolve the issue. If the parcel has already been sent, you will be responsible for a $13 return to sender fee, as well as an additional standard shipping fee. Please keep in mind that if an order is cancelled after an order has been sent, you will be refunded the amount minus the delivery fee.

Lost and Stolen Parcels

It’s true: some people are truly terrible and will steal your mail. It really sucks, and I’ve been a victim of it myself (so long, expensive probiotics 😢).

Unfortunately, as a small business I cannot compensate, replace or refund stolen or un-retrieved packages that have been confirmed delivered by postal companies. They don’t offer insurance, which means the only winner here is the asshole wearing your jewels.

For this reason, I strongly urge you to have your items delivered to a PO Box or a Parcel Locker at your local Post Office, delivered to your workplace, or shipped with Signature on Delivery. Safe delivery is the onus of the receiver—something my probiotic-less gut learned the hard way.

Our packages are marked Authority to Leave (where possible), or they’ll be taken to your nearest Post Office, unless Signature on Delivery service is purchased. If uncollected, the parcel will be returned to us. If this happens, we can send it back to you for a re-delivery fee. On rare occasions, a refund will be offered minus Afterpay or PayPal fees.

How long until my order ships?

Receive 10% off your first order of full priced items when you sign up for the Maison de Femmes newsletter and texts. Discount will be sent to your email address—please check your junk folder!

Discount code can only be used once per person.

Applicable shipping fees apply, unless your order is eligible for free shipping. Offer not available in conjunction with any other discounts or coupons. Sorry, no rainchecks and cannot be applied retroactively. Does not apply to gift cards, individual charms or sale items.

If you have any issues with your coupon, please email me before placing your order as the discount amount will not be refunded after an order has been placed.

By entering your phone number and submitting this form, you consent to receive marketing text messages (such as promotion codes and cart reminders) from Maison de Femmes at the number provided, including messages sent by autodialer. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies. You can unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) in one of our messages.

Late Delivery

Unfortunately, we cannot refund packages that were delivered late or outside suggested delivery times, as Australia Post does not offer a delivery guarantee, just an approximation.

Express Post is no longer guaranteed due to ongoing Covid-19 and weather delays nationwide.

There is magic within.