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NEW ESSENTIALS COLLECTION Shop Now

Questions?

Frequently Asked Questions

FAQ

What is gold filled jewellery?

Gold filled materials are made by heat and pressure bonding 5% (or 3 microns) of gold to brass sheeting or wire, giving it a super thick coating of gold that won’t tarnish, scratch, or rub off.

Read more here.

Care Instructions

Keep me looking damn fine.

Use a soft, clean cloth to wipe your jewellery after wearing them to remove natural body oils, sweat or residue.Avoid direct contact of soap, shampoo, perfume and hairspray.Swimming in a pool or the ocean is fine, but remember to rinse your jewellery with fresh water when you’re done.To preserve the condition of your gorgeous pieces, it is recommended that you store your accessories in a cool and dry place.Don’t sleep in your jewellery to prevent tangling and breakage of fine chains.

Find out more about gold filled jewellery here.

PR & Media Inquiries

For all press and media related inquiries, please email us at jess@maisondefemmes.com

Stockist Inquiries

Keen to stock Maison de Femmes? Contact us to find out more: jess@maisondefemmes.com

Help! My necklace/bracelet is too small or large!

If you’ve received your order and something doesn’t seem right for you, let me know! If your necklace is too small or too large, I can adjust it to suit you.

Please keep in mind that I go to every effort to list the sizing of every product. The cost of shipping back to me to adjust and back to you again will be borne by the customer, along with any additional material and labour fees.

Newsletter Sign Up Discount T&Cs

Receive 10% off your first order of full priced items when you sign up for the Maison de Femmes newsletter and texts. Discount will be sent to your email address—please check your junk folder!

Discount code can only be used once per person.

Applicable shipping fees apply, unless your order is eligible for free shipping. Offer not available in conjunction with any other discounts or coupons. Sorry, no rainchecks and cannot be applied retroactively. Does not apply to gift cards, individual charms or sale items.

If you have any issues with your coupon, please email me before placing your order as the discount amount will not be refunded after an order has been placed.

By entering your phone number and submitting this form, you consent to receive marketing text messages (such as promotion codes and cart reminders) from Maison de Femmes at the number provided, including messages sent by autodialer. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies. You can unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) in one of our messages.

Promotion and Sale T&Cs

Please find all Terms & Conditions for sale periods here.

Shipping questions

Shipping Information

Please see our Shipping page for up-to-date shipping information.

Returns questions

Refund, Exchange and Return Policy

Due to hygiene reasons, earrings are considered final sale and strictly ineligible for exchange, refund or store credit. All other apparel must be unstained and accompanied by original packaging intact to be eligible for refund or exchange.

Refunds or exchanges are not eligible for change of mind. Store credit will be offered at our discretion.

Exchanges, refunds and store credits for the cost of goods originally paid will only be issued upon Maison de Femmes receiving and verifying that the returned products are eligible. Refunds will be made via the original payment method. See below for more information on refunds via Afterpay. Shipping fees are strictly non-refundable.

Sale Items

All sale items are considered final sale and are not eligible for an exchange, refund or store credit. 

Damaged Items

Damaged items are eligible for repair or replacement only, or refund if a replacement is unavailable.

Returns

Note that the cost of the return parcel will be borne by the customer.

We recommend shipping the parcel with the most cost effective shipping that is available, that includes tracking.

Please contact jess@maisondefemmes.com to arrange a possible return.