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Free EXPRESS Shipping over $150. Afterpay Available ☾

Back in Stock 60s Daisies ✿

FREE EARRINGS Star & Moon hoops when you spend $200 Use code STARSMOONGOLD

Questions?

Frequently Asked Questions

FAQ

What is gold filled jewellery?

Gold filled materials are made by heat and pressure bonding 5% (or 3 microns) of gold to brass sheeting or wire, giving it a super thick coating of gold that won’t tarnish, scratch, or rub off.

Read more here.

Care Instructions

Keep me looking damn fine.

Use a soft, clean cloth to wipe your jewellery after wearing them to remove natural body oils, sweat or residue.Avoid direct contact of soap, shampoo, perfume and hairspray.Swimming in a pool or the ocean is fine, but remember to rinse your jewellery with fresh water when you’re done.To preserve the condition of your gorgeous pieces, it is recommended that you store your accessories in a cool and dry place.Don’t sleep in your jewellery to prevent tangling and breakage of fine chains.

Find out more about gold filled jewellery here.

PR & Media Inquiries

For all press and media related inquiries, please email us at hi@maisondefemmes.com

Stockist Inquiries

Keen to stock Maison de Femmes? Contact us to find out more: hi@maisondefemmes.com

Win your bridal jewellery!

WIN a full refund of your bridal jewellery. Simply:

Include your Wedding Date in the Order Notes at checkout.I’ll email you a reminder to enter the draw when it gets closer to the date (so you don’t forget!)Tag us in your wedding photos on Instagram.Use either @maisondefemmes or @maisondefemmes.bridal and remember to tag both the photo and the caption.

Fine Print

By entering this competition, you give Maison de Femmes permission to reshare your image(s) across social media, advertising and website. We will do our best to credit you, your photographer and other bridal brands you’ve listed!

This is a competition of skill and winner(s) will be chosen at our discretion based on number of entries. There will be winner(s)!

Entrant must purchase their jewellery. Winner will receive a full refund of the Maison de Femmes products that the bridal party wore to the wedding, as visible in photos.

Newsletter Sign Up Discount T&Cs

Receive 10% off your first order when you sign up for the Maison de Femmes newsletter. Discount will be sent to your email address—please check your junk folder!

Applicable shipping fees apply, unless your order is eligible for free shipping. Offer not available in conjunction with any other discounts or coupons. Sorry, no rainchecks and cannot be applied retroactively. Does not apply to gift cards or sale items.

If you have any issues with your coupon, please email me before placing your order as the discount amount will not be refunded after an order has been placed.

Help! My necklace/bracelet is too small or large!

If you’ve received your order and something doesn’t seem right for you, let me know! If your necklace is too small or too large, I can adjust it to suit you.

Please keep in mind that I go to every effort to list the sizing of every product. The cost of shipping back to me to adjust and back to you again will be borne by the customer, along with any additional material and labour fees.

Shipping questions

Australian Shipping

Standard Shipping (Tracked)
3-6* business days.

$9 for orders under $200

FREE for orders over $200

Express Shipping (Tracked)
1-2* business days.

$12 for orders under $300

FREE for orders over $300

New Zealand Shipping

Standard Shipping (Tracked)
3-5 business days*

$12 for orders under $200

Free for orders over $200

THE REST OF THE WORLD

Orders under $300
Standard international delivery costs $1

Orders over $300
Standard delivery is free of charge

International Shipping

Orders under $300
Standard international delivery costs $18

Orders over $300
Standard delivery is free of charge

Incorrect Address

Please make sure that you enter the correct shipping address when you place your order. If you have entered the wrong address, please contact us as soon as possible at hi@maisondefemmes.com so that we can resolve the issue. If the parcel has already been sent, you will be responsible for a $13 return to sender fee, as well as an additional standard shipping fee. Please keep in mind that if an order is cancelled after an order has been sent, you will be refunded the amount minus the delivery fee.

Lost or Stolen Parcels

It’s true: some people are truly terrible and will steal your mail. It really sucks, and I’ve been a victim of it myself (so long, expensive probiotics 😢).

Unfortunately, as a small business I cannot compensate, replace or refund stolen or un-retrieved packages that have been confirmed delivered by postal companies. They don’t offer insurance, which means the only winner here is the asshole wearing your jewels.

For this reason, I strongly urge you to have your items delivered to a PO Box or a Parcel Locker at your local Post Office, or delivered to your workplace. Safe delivery is the onus of the receiver—something my probiotic-less gut learned the hard way.

All of our packages are marked Authority to Leave (where possible), or they’ll be taken to your nearest Post Office. If uncollected, the parcel will be returned to us. If this happens, we can send it back to you for a re-delivery fee. On rare occasions, a refund will be offered minus Afterpay or PayPal fees.

Late Delivery

Unfortunately, we cannot refund packages that were delivered late or outside suggested delivery times, as Australia Post does not offer a delivery guarantee, just an approximation. Express Post is no longer guaranteed due to the ongoing Covid-19/lockdown situation nationwide.

How long until my order ships?

Orders are shipped within 1-3 business days. Shipping prices include eco-packaging and handling.

*Due to the current COVID19 pandemic, there are delays with all shipping options and Australia Post has advised that standard delivery may take up to 14 business days.

Returns questions

Refund, Exchange and Return Policy

Due to hygiene reasons, earrings are considered final sale and strictly ineligible for exchange, refund or store credit. All other apparel must be unstained and accompanied by original packaging intact to be eligible for refund or exchange.

Refunds or exchanges are not eligible for change of mind. Store credit will be offered at our discretion.

Exchanges, refunds and store credits for the cost of goods originally paid will only be issued upon Maison de Femmes receiving and verifying that the returned products are eligible. Refunds will be made via the original payment method. See below for more information on refunds via Afterpay. Shipping fees are strictly non-refundable.

Please print, fill out and include the return form.

Sale Items

All sale items are considered final sale and are not eligible for an exchange, refund or store credit. 

Damaged Items

Damaged items are eligible for repair or replacement only, or refund if a replacement is unavailable. Please see theRepairs pagefor more information.

Returns

Note that the cost of the return parcel will be borne by the customer.

We recommend shipping the parcel with the most cost effective shipping that is available, that includes tracking.

Please print, fill out and include the return form.

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